The agentic AI conversational commerce solution offering personalized support at every stage of the traveler journey, ensuring seamless travel and compliance with airline policies.
Amadeus Travel Companion is the result of a close collaboration between Amadeus and Microsoft, using Microsoft Azure Open AI to power natural language understanding for customer support through agentic AI conversational commerce.
Integrate customer assistance across every traveler touchpoint, including call centers, mobile apps, and web.
Preserve traveler context across touchpoints to maintain a continuous and personalized conversation.
Support booking, rebooking, disruption management, and answering of any related questions.
Amadeus Travel Companion was built through our collaborative partnership with Microsoft.
The AI voice agent pilot allows travelers to change an existing flight booking through a natural phone conversation, with immediate assistance and no traditional wait times.
Travel Companion can be implemented by Amadeus Digital Commerce customers.
Not necessarily. Travel Companion can be integrated with the airline's existing traveler facing agent either built by the airline or developed by Amadeus or a third party.
Travel Companion is designed to connect to airline ecosystem and touchpoints through an agent to agent layer.
Yes, Travel Companion supports payment by sending a secure payment link to traveler to complete payment as part of booking and servicing flows.
If a request cannot be handled, it is seamlessly handed over to a human agent with full context, ensuring continuity of service and customer satisfaction.
