Amadeus Interactive Awards

Enable customers to cash in on frequent flyer currencies at every touchpoint. Whether just browsing, booking, or issuing award bookings, make the experience easy.

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Overview

Introducing Amadeus Interactive Awards

Have everything automated, secure, and integrated.

Improve servicing across the board

Gain efficiency and save costs with software that automates pricing and issuance of award tickets. Provide rapid response and simplify post-sales with real-time interactions, across multiple airline channels, regardless of the loyalty system your airline is using.

Increase customer satisfaction, lower costs

Let customers choose where to redeem their points, thanks to integration with call centers, websites, mobile, and departure and control systems. Real-time interaction with your loyalty system also means they’ll get instant confirmation.

Benefits

Amadeus Interactive Awards

Ensure that the prime booking flow or after‑sale redemption flow is automated and integrated and consistent across all your channels.

Rapid responses

Provide rapid responses on exchanges, refunds, and cancellations

Enhanced award fare filing

And regular commercial reporting integration.

Increase customer satisfaction

By letting customers redeem points at any touchpoint. Update your loyalty system in real‑time.

Keep output consistent

By tracking payments in your chosen award currency. Guarantee transitional stored ticket and point computation.

Lower development and support costs

While minimizing fraud and ensuring debit of the correct number of points.

Access all direct channels and partners

with defined agreements, via Amadeus Pricing Engine for informative pricing and automated re‑pricing.

Key Features

Keep eligibility and loyalty points updated in real‑time.

Consistent output

Track payments in your chosen award currency. Guarantee Transitional Stored Ticket (TST) creation and points calculation – including checking for eligibility with data like frequent flyer number and points total.

Award fare filing and commercial reporting integration

Enhance award fare filing and increase efficiency with Amadeus FareXpert and ATPCo. Get relevant data delivered in PNR data feeds and hand-off tape (HOT) files.

Amadeus Pricing Engine

Access informative pricing and confirmed pricing on all direct channels, and for partners with defined agreements. Exchange, refund redemption, and address upgrade issues easily with automatic re-pricing.

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Real-time functionality

Manual updates and interactions are reduced thanks to real-time validation of the eligibility of each request and points management.

Fully integrated flow

Amadeus Interactive Awards delivers a centralized, fully integrated flow from shopping to booking to ticketing.

Eliminate development and support costs

No extra costs for complex robotics and dedicated user interfaces. AIA minimizes fraud and eliminates fare filling in loyalty systems resulting in the simplification of handling processes: reduction of maintenance costs, fare-filling costs, call center costs.

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Partners

Learn more about our Amadeus Interactive Awards partners