NDC has progressed a lot since its inception and the industry is at the edge of its industrialization. While the journey has been long, it’s clear that it takes the efforts of all travel players to deliver NDC at a global scale.
NDC has progressed a lot since its inception and the industry is at the edge of its industrialization. While the journey has been long, it’s clear that it takes the efforts of all travel players to deliver NDC at a global scale. Because full-scale global adoption is needed to deliver the return on investment that NDC promises. We believe that with Amadeus, travel agencies can get ahead of the game with NDC as we’re working in close collaboration with travel sellers of all types, airlines, and IATA to bring together all the right pieces of the puzzle and start delivering on thepotential of NDC today.
Still not convinced of NDC? Not sure what it means for you? Still thinking about why you should join the NDC journey?
Let us outline why, for travel agencies, NDC can open a whole new world of opportunities:
1. New, richer, and more innovative content – delivered to you faster
Travelers want simplicity and personalization. They want tailormade offers on their preferred channel, where they can compare and shop for more. NDC gives travel agencies more information about flight services and amenities, richer content including images and videos, and opens the door to further innovation. So, you can provide your travelers more information about what they’re buying and receive more relevant offers based on their preferences. NDC gives agencies access to dynamic pricing, specially negotiated and bundled offers, more alternative offers, more ancillaries and more detailed and dynamic information. To get a feel for this new content, see what our NDC partnerAmerican Airlines is doing.
2. One simplified flow to efficiently search, book and manage content via NDC
Today, every airline is using NDC a bit differently.Amadeus manages this complexityto ensure NDC content is delivered to you in one simplified flow. Shop, order, pay. And of course, service. The NDC exchange flow is more intuitive and faster to follow. Despite different APIs, Amadeus delivers one simplified and intuitive graphical flow for all content which will further maximize efficiency. A true end-to-end flow with inter-operability between the different Amadeus solutions so that travel sellers have all the content plus all the efficiencies and functionalities they need.
3. Integrated alongside other travel content in one merged display for easy comparison.
At Amadeus, we are integrating all types of travel content from multiple sources, so you can search, compare, book and service all content on one screen. We are bringing NDC content alongside non-NDC content in theAmadeus Travel Platform . Then we make this content available in our go-to Amadeus solutions – Amadeus Selling Platform Connect, Travel API and cytric Travel & Expense. This allows agencies to compare and manage content in the same way, in one merged display. This way it’s all in your usual booking environment. Some good things just need to stay the same. Also, NDC bookings in Amadeus are fully integrated into the Amadeus environment through a regular PNR and the Amadeus Interface Record, which means your queues, feeds, support, monitoring, and other processes such as mid-and-back offices, robotics, security and productivity tools will work for NDC bookings as well. Want to know what the content via NDC looks like inAmadeus Selling Platform Connect ? Check it out:
4. Advanced servicing capabilities and end-to-end integration to seamlessly run your business.
We know that travel sellers require solutions that allow them to provide top-notch 24/7 service to their customers. Flight changes, cancellations, ancillary services selection, reporting, notification in case of involuntary changes, and other morecomplex servicing capabilities. This is all required for adoption of NDC at scale, and therefore critical to the success of NDC. Additionally, NDC-enabled solutions need to talk to each other. Travel agencies can benefit from Amadeus’ fully integrated systems across airlines and travel sellers, so you get the content you need with fast delivery of all new features. Airlines use various IT systems to distribute NDC content. Complex setups can mean delays. At Amadeus, we manage the complexity of the integration so that travel sellers can focus on selling and servicing their customers.
5. Futureproof, scalable solutions with ongoing investment, to deliver modern retailing.
NDC requires significant investment.Amadeus is committed to deliver NDCin the short and long-term and we’re investing to deploy our NDC solutions worldwide and to continue enhancing them so that travel sellers can enjoy the benefits. We’ve reengineered our Travel Platform based on fully open systems to ensure scalability and to integrate all types of content. This will help us deliver a world of new retailing possibilities. Moving forward and as airlines add more NDC content and functionalities, and upgrade to more recent NDC API versions, we’ll make sure we enhance our agency solutions without impacting the agencies’ go-to interface.
We are inviting our travel seller customers to start theirNDC journey now. So, everyone can start benefiting from the opportunities modern retailing brings.
This is the value that only Amadeus can offer today. We are the only technology provider that holistically and, across different user interfaces, delivers end-to-end integration and servicing with the performance, scalability, market reach, and global support that meet the strategic objectives of our airline and travel seller partners. We are committed to make NDC work across the industry.
So, are you ready for a new world of possibilities? Are you ready to drive NDC forward with us?
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