Interview with Sylvain Roy: How Amadeus’ technology is leveraged across travel industry
At Amadeus, our technology powers the global travel and tourism industry. Learn all about it with our CTO Sylvain Roy.
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AI at AmadeusDriving integration, scalability, trust and integrity across the travel industry.
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Unlocking the power of AI agents in travelIn this whitepaper, Amadeus and Microsoft explore how AI agents and modern data platforms are improving travel at every stage.
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Transforming travel with AIOur partnership with Microsoft accelerates our Cloud journey and unlocks new, AI‑powered innovations that strengthen and elevate the travel industry.
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Landmark partnership between Amadeus and Google CloudLearn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
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At Amadeus, our technology powers the global travel and tourism industry. As Chief Technology Officer, I am responsible each day for teams that inspire new ways of working, more connected ways of thinking, always with an eye on how the industry can evolve. We are here to better serve our customers, helping them to meet the ever-changing needs of travelers.
Many of you will be familiar with these ambitions, which form a cornerstone of theAmadeus Story.
Here, I would like to explore in more detail the vital role our technology ambition plays in the work we do.
After all, we are a company defined by technology, and, as the pace of change within our sector accelerates, we are further strengthening our technology capabilities. By doing so, we can continue to fulfil our purpose of making the experience of travel better, for everyone.
Today, weoperatethe platforms our sector relies on, we develop and implement technology totransformour industry, and weinnovateto build better travel experiences for all.
We build and operate the critical systems that underpin global travel
Our scale and unique combination of strengths enable usto support our customers, helping them to fulfill their ambitions.
Around the world,Amadeus operates key infrastructuredesigned to provide the stability, resilience, and reliability our customers demand, with the inventiveness and imagination they expect.
We excel at delivering large-scale, business-critical processes, and enterprise systems, while solving large, complex problems.Our systems are engineered to be robust, secure, integrated, and open.
What does this look like in reality?
By processing up to100,000 transactions per second at peak times, our capacity is scalable, ensuring we deliver on the changing needs of our industry. In response to shifting demands, we make15,000 system changes per month.
Moreover, we invested20 per cent of our revenue in research and developmentlast year, and we rank as the fifth-largest R&D investor in the software industry in Europe.
With more than three decades of heritage, we know what it takes to deliver for our industry, and we are ready to power the next generation of change.
We transform the travel industry by harnessing the power of technology
Each day, we work to transform the travel industry, building new foundations, anddeveloping a new set of technology building blocks. We are co-creating and mobilizing ever faster in support of our customers. Offering them support, wherever they are, and unlocking the retail transformation that has long been talked about.
We are undertakingone of the largest migrations to the public cloud in history, opening new avenues of what is possible, both for our own teams and our partners. As our customers’ needs change, we evolve. Our modular technology and creation capabilities provide the basis for enhanced experimentation, rapid deployment, and innovation.
At the same time, through ourpartnerships with major technology players, connections with the startup community, and roots in academia, we are co-creating and mobilizing ever faster in support of our customers. We offer them support, wherever they are.
We innovate to build the future of the travel industry
Finally, innovation is at the heart of everything we do.
We industrialize innovationby proactively exploring what technology can do for our customers and travelers. We harness creativity from wherever it may come, with grassroots innovation encouraged, championed, and funded. I take great pride in the fact that my teams can take an idea from inception all the way through to seeing it realized at scale.
With responsibility to people, planet, and places front-of-mind, we deploy technology that promotesmore sustainable travel: working to reduce energy inputs while increasing processing capacity, following green software standards, and seeking to lower the impact of each journey.
We see sustainability as a major catalyst for technological innovation.
But we recognize innovation is not solely about technology. It is about creating a culture that prizes problem-solving and critical thinking. Enabling people to bring their true selves to work every day. Becausewe thrive on diversity. As a technology leader, we rely on it. It enables an openness to partnership. It engenders a curiosity about the future.
Looking ahead
This is an exciting time for Amadeus, and the pace of change continues to accelerate. We are focused on the future, building the technology our customers need to create better journeys for travelers.
Every day, I look forward to working with my teams across Amadeus and our partners in the industry as we implement and pursue our technology ambition.
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