Egencia: Preparing for the new world of business travel with content and technology

May 9, 2021

2 Min read

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Geoff Fischer

Director, Global Lodging Product, Egencia

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Although vaccination distribution is on the cards for most countries, businesses have fundamentally changed in response to COVID-19, and the needs of their travelers are shifting. Corporate travel programs have traditionally focused on cost and compliance, but now duty of care and traveler well-being are top priorities.

Technology holds the key to recovery

As two major players fueling the business travel industry, Egencia and Amadeus understand this shift, and we both see technology as the driving force in the recovery of business travel. This is the key driver that will help the business travel industry gain momentum in 2021 and beyond. Sharing platforms, systems, information, data and centering around the traveler is critical to delivering on these needs.

At Egencia, corporations have asingle global business travel platform , which enables the optimization of complex travel programs, facilitates operational cost effectiveness and productivity, all while delivering the best customer experience possible for their travelers. Migrating to source hotel content through theAmadeus Travel Platform was a major step towards enhancing the ability to provide client negotiated rates. The scalable technology and breadth of hotel content available in the platform allows us to continue providing the choice and transparency required to deliver a frictionless hotel booking experience for each traveler.

We useAmadeus Web Services to enable our business travelers to easily search, compare and book through a one-stop-shop service for accommodation content. To contribute to an enhanced digital traveler experience, Amadeus’ APIs provide speed and technology stability that have an average response time of 1.2 seconds during peak traffic times for hotel searches.

The road ahead

The new world of business travel will bring a range of different requirements and needs from customers. The technology behind the platform is purpose-built for scale and agility, enabling us to quickly make improvements that create a better customer experience, without compromising on performance. For instance, we recently increased the clarity and format of cancellation penalty information with Amadeus to give travelers added peace of mind should their travel plans change.

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