Israir deploys Amadeus Altéa to drive enhanced passenger experience

January 3, 2024

Last updated: January 10, 2024

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Israeli airline and leisure group will deploy innovative passenger service system (PSS) to create personalized offerings as the group seeks to further strengthen its position in the region

Israir has signed an agreement with travel technology provider Amadeus as the leisure-focused group seeks to grow its position as a leading airline in the region. The integrated tour operator and airline will deploy Amadeus Altéa andAmadeus Departure Control System (DCS) to deliver an enhanced offering to passengers.

Under the terms of the deal, Israir will also deploy theDisruption Management andRevenue Integrity solutions from Amadeus, two powerful tools to increase passenger satisfaction and revenue.

Shlomit Openstein, Manager, PSS Program, Israir: “As the largest tour operator and second largest airline in Israel, Israir enjoys a leading position in Israeli travel - and we believe the collaboration with Amadeus will allow further growth. The solutions deployed as part of the deal unveiled today will allow us to create personalized offerings for travelers, while also helping to develop more efficient airport experiences.”

Amadeus Altéa allows airlines to provide enhanced customer experiences, improve efficiency and drive revenue growth. With revenue and schedule management technology, airlines can utilize advanced availability management techniques, dynamic customer segmentation and sophisticated airline policy controls.

At the same time, Amadeus DCS simplifies training for airport agents and ensures best practices are utilized across optimized workflows. The solution ensures all information required for the journey is collected through smart checks, speeding up core customer processes and simplifying repetitive tasks.

Gwenaele Monboisset, Head of CEE, Airlines, Amadeus: “This exciting new deal with Israir demonstrates the flexibility of the Amadeus Altéa PSS to enhance the operations of all types of airlines. The portfolio of solutions included in the deal with Israir Airlines is ideally suited to help the tour operator and airline grow its presence further in the region. The deployment of these advanced tools will allow the carrier to continue to deliver the enhanced level of service customers have come to expect as it seeks to rapidly expand its operations.”

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