Allianz Partners integrates Amadeus’ personalized traveler servicing solution in its travel platform Allyz

October 13, 2021

Last updated: October 13, 2021

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Bertrand Cognard

Corporate Communications - Amadeus

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Allianz Partners is the first company to adopt “Amadeus Hey!”, a new set of traveler servicing solution APIs that provide relevant information and services to customers for a more convenient trip

Travel can sometimes be stressful and complicated, even more during the current situation as rules and itineraries are evolving frequently. Companies servicing travelers need to provide the right information at the right moment, in a simple and contextualized way.

To meet travelers’ needs, Allianz Partners, a global leader in assistance and insurance services, has become the first partner to integrateAmadeus Hey! , a new set of traveler servicing solution APIs inAllyz , its one-stop-shop travel platform that offers services from a variety of travel partners first in Spain, France and Germany.

Amadeus Hey! acts as a digital travel assistant within Allyz and engages travelers with personalized and real-time trip information and services such as flight delay, gate change or baggage carousel number¹.

The Amadeus Hey! unique business rule engine orchestrates travel-related messages and pushes them to the traveler via Allyz. It also serves as a ‘wallet’ for travelers, where they can retrieve or upload their trip details and find consolidated information in one place and receive automatic notifications.

Lydie Hippon Darde, Global Head of the New Models Unit of Allianz Partners, said: “We are excited to roll out Allyz with Amadeus Hey!. This solution allows us to increase engagement with our customers by providing contextualized trip information and services to customers before, during, and after the trip. Amadeus Hey! gives us the ability to deliver meaningful and differentiated services, all in one place, that make customers’ lives easier.”

Marion Mesnage, Head of Nexwave, Amadeus, said: “Providing the right information at every step of a trip is a key element to increase travelers’ confidence. Our solution helps Allianz Partners to assist its customers when they are traveling, delivering key information right when they need it. Travelers will feel cared for throughout their journey, which will help to bring back the joy in travel.”

^{1:These services are already live within Allyz or about to launch.}

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