-
Solutions
-
Airlines
-
Airports
-
Border Authorities
-
Corporate Travel & Expense
-
Integrations
-
Travel Sellers
-
-
Payments & e-invoicing
-
AI at AmadeusDriving integration, scalability, trust and integrity across the travel industry.
Learn more -
Unlocking the power of AI agents in travelIn this whitepaper, Amadeus and Microsoft explore how AI agents and modern data platforms are improving travel at every stage.
Learn more
-
-
Support & Training
-
Already a customer?Log into Amadeus Service Hub for product news, learning materials, and customer support.
Login
-
-
-
Transforming travel with AIOur partnership with Microsoft accelerates our Cloud journey and unlocks new, AI‑powered innovations that strengthen and elevate the travel industry.
Learn more -
Landmark partnership between Amadeus and Google CloudLearn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
Learn more
-
-
-
Trending Topics
-
Connected journeys: How will technology transform travel in the next decade?From AI-driven planning and biometric check-ins to smarter disruption management.
Read the report -
Six travel trends that will redefine how we travel in 2026 and beyondAmadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
Discover now
-
-
Company
-
About Amadeus
-
Careers
-
Innovation
-
Sustainability
Learn how we’re working to make travel a force for good.
-
Amadeus Global ReportGain insights into Amadeus' 2025 business, financial performance, and sustainability.
Read the report -
-
-
- Home
- News
- Press releases
- Pristina airport to automate the check-in and bag drop process with Amadeus’ solutions
Passengers at Pristina airport will be able to check in and drop bags independently thanks to roll out of Auto Bag Drop units
Pristina airport has been steadily modernizing its services since the government of Kosovo entered a 20-year franchise with infrastructure management specialist, the Limak Group, in 2011. In 2018 the airport laid the foundation for the transformation of its passenger services by deployingAmadeus Altéa Departure Control for Ground Handlers and Baggage Reconciliation System to improve service whilst reducing costs by 20%.
The latest phase of modernization will see Pristina upgrade its self-service check-in and bag drop so passengers benefit from a smooth experience and can take greater control over every stage of their journey through the airport.
The project sees 10 Auto Bag Drop (ABD) units from ICM Airport Technics, an Amadeus company, deployed for the benefit of airlines and their passengers in time for the summer season. The ABD units will help to automate the process of check-in and bag drop, whilst reducing interpersonal contact as a response to COVID-19. They will be implemented as a retrofit solution, equating to a third of Pristina’s traditional check-in counters.
Gökmen Aritay, COO, Pristina Airport said: “With the COVID-19 pandemic travelers demand an automated, quick, convenient and contactless experience at the airport, which is why we’re giving them the option to do self -service bag drop. It is the most important step as it drastically reduces crowding and complements our high rate of online check-in, which is already over 90%.”
Richard Dinkelmann, CEO, ICM Airport Technics, an Amadeus company added: “Despite the challenging environment airports continue to prioritize an automated passenger experience. Contactless, biometrics and self-service are key tools to help airports restore traveler confidence whilst lowering operational costs. We’re pleased to expand our partnership with Pristina to deliver on its vision for a safer, more automated airport.”
Contact the Amadeus airport team
TO TOP